Tag Archives: quantified self

Farewell Fitbit: Falling victim to the Force rash

me with bandages

I’d been told to expect to be injured at least once while training for my first marathon. What I didn’t expect is for that injury to be to my wrists.

I first heard reports that some Fitbit Force users had developed a rash some weeks ago. Not long after, I noticed a little redness under my own, but I put it down to being a bit hot and sweaty, and switched it over to my other hand.

Over the weekend I went to Abu Dhabi. The sunshine – which has been in short supply at home lately – made the rash far worse and my travelling partner (my mum) said “you’ve got a terrible burn on your wrists. How did you do that?”.

fitbit rash

The rash from my Fitbit

Looking at the bright red marks, I had to admit it was actually hurting me. I really love my Fitbit Force – I’ve blogged about it on here twice to say how much I like it – but reluctantly, it’s time to stop using it.

Days after taking my Force off, the rash still seemed to be getting worse, so I called my GP, who advised me to go to the Minor Injuries clinic and get it looked at.

So that’s how I ended up at St Bart’s Hospital with what might be their first case of a quantified self injury.

They diagnosed contact dermatitis, but couldn’t rule out some kind of chemical burn. Fitbit themselves have said a tiny proportion of users are experiencing an allergic reaction to the nickel in the surgical-grade steel in the device. I find this hard to believe as I’ve been wearing a lower-grade steel navel ring (i.e. with nickel) for 14 years without any problems.

Over on the Fitbit Community (registration needed to view), users are discussing the possibility that it’s a reaction to the adhesive, the battery, or something else, causing a burn-like reaction that’s not consistent with a simple metal allergy.

Last week, after a steady drip-drip of stories of users developing rashes in the media, Fitbit finally admitted there is a major problem with the Force and issued a product recall. I’ve filed a case with them, but as it was never sold outside the US and Canada they haven’t worked out how to manage returns for Force owners in other countries. I’m still waiting to hear back from them.

The numbers of users reporting a reaction seems to be growing steadily. One former user has created a spreadsheet of affected people and their onset period. With over 700 cases tracked so far – and most of those affected only seeing symptoms after weeks or months wearing the device – this looks set to be a growing embarrassment for FitBit.

As for me, I’ll be running without data until I can find a new tracker.

Fitbit: the Force is strong, two months on

The Fitbit Force

Two months after I started using the Fitbit Force, it’s time to reflect on how it’s working for me.

Overall, I like it a lot. It quickly made me become more active day to day, and that’s become a sustainable habit already. It could so easily have been a different story, mind you.

A near-miss

One of the major downsides of the Force is how easy it is to lose. For quite a long time after purchase (until the band softened a little) it was quite hard to do up, and consequently it’s easy to wear it without realising it’s not on properly. Similarly, it’s quite easy to undo. It fell off at least once a day in the first week I had it.

A week after I started wearing it, I went on holiday. It fell off a couple of times while I was taking bags on and off my shoulders during the journey. Once we reached Buenos Aires, we navigated the usual airport confusion of how to find a cab that won’t rip us off. Less than five minutes into the cab journey, I noticed the Fitbit was gone. My wrist still felt newly exposed. I realised I must have lost it as I put my bag in the boot.

Yep, I’d had it a week before losing it. I pictured someone finding my ‘watch’ by the cab rank, not being able to charge it, and putting it in the bin. I was gutted.

My long-suffering and wonderful husband immediately tried to console me, even offering me his Jawbone Up as a substitute. I was just bloody annoyed, both at the wasted money and the idea of slipping down the Fitbit league table.

I looked at my phone, opening the Fitbit app to see what I was missing, largely to irritate myself further and wallow in some self pity.

Improvised clasp on Fitbit

The improvised clasp is not a good look

Finding your Force, said the app.

Good luck with that, I told myself.

Then the screen flashed Syncing…

What? That meant my Fitbit was in Bluetooth range. It was in the car!

Half an hour later, we reached our hotel I the city centre. The driver got our cases and backpacks out of the car. And there, wedged in the seam of the boot, was my Fitbit. My husband breathed a sigh of relief that I wouldn’t be spending the next fortnight moaning about my lost wearable.

Once we’d checked in, D made me a ‘safety catch’ for the Fitbit using some elastic from his sock (pictured right). It did the trick, but I suspect this isn’t the brand image Fitbit are after. Looking at reviews on Amazon, the poor clasp design has been a problem for others. The Force could really do with a loop to keep the strap done up if it pops open. I’m hoping an enterprising person will soon offer this on Kickstarter.

Since then I’ve managed not to lose it again (although it did get wet and have to be replaced).

Nudging me to a more active lifestyle

Having quickly shot to the top of the friends’ Fitbit league table while on holiday, I’ve been determined to stay there ever since.  So I’ve been adding additional walks into my day where I can – walking instead of taking the tube to Waterloo, taking the stairs instead of the lift, finding branches of Pret that are further away from the office and using those instead.

On days when I’ve been uncharacteristically sedentary, I go out for an ‘emergency run’ when I get home. So it’s fair to say gamification works for me and is helping to nudge me into a more active lifestyle.

We even have an Intranet Steppers Fitbit group, where a few of us enterprise web geeks compete to be the most active.

In good company

It turns out we’re in good company. When business leaders met at the World Economic Forum in Davos this week, one of the key themes was The New Digital Context – the biggest societal and technological forces shaping the world today. Over a third of the audience at the Digital Context session were using a Fitbit or similar. Salesforce CEO Marc Benioff named the Fitbit as the piece of technology had had made the biggest impact for him in the previous year.

That’s an impressive result. It even emerged some of the world’s top CEOs have their own Fitbit league. When Michael Dell spotted Benioff had no Fitbit activity for three days, he rang to check he was ok. Like me, Benioff believes wearables can be life-changing technology, and will be big business in 2014 and beyond.

While it’s not immediately useful as a marathon training aid, for me – and for many Davos attendees – wearables are encouraging more active and healthy lifestyles all year round.